India Broadband

BEWARE OF SIFY INTERNET BROADBAND SERVICE PROVIDER

I have a Sifybroadband 256 kbps and have found mostly good speeds. I renewed every month package ( 256Kbps 500MB download) which according to the price list was Rs 380/- all inclusive for Taxes.

However, the Local Cable Operator charged me Rs 471/-claiming Rs 90/- as maintenance charges per month for last 03 months.

The bill never mentions nor gives details breakup of items. This additional collection was not mentioned nor updated anywhere by SIFY.

Also, prices vary from location to location with multiple cable vendor/francise within same region. Other cable operator in my region does not charge for Maintainence charges.

If I pay with my credit cards the charges are not taken into account.

SIFY IS “CHEATING CUSTOMERS” FOR HIDDDEN COST INVOLVED NOT MENTIONED DURING RENEWALS ON MONTHLY BASIS.

The charges for providing internet services are to be

borne by the service provider and not by the Customer

One solution is by providing profit margins to cable

operator rather billing valuable customer for repair

cost

There is no communication nor information available from sify for changes in operation/maintanence cost policy for all broadband internet subscribers.

I mailed customer care at Sify – and they replied that the cable operator could charge whatever he wants over and above the rate mentioned by Sify.. which means that Sify leaves us at the mercy of the cable operator, and leaves us to be fleeced by him!

Naturally, these maintenance charges problem came up only at renewal, and there were no maintenance charges initially!

Whatever relationship for cable operator with sify,

the service and charges needs to be fixed by sify as

Internet service provider mentioning all details for

the cost involved

I believe sify should prescribe cable maintenance charges upfront and not wash their hands off, and the charges must be mentioned in their rate list.

All Broadband users should be aware of hidden cost by SIFY broadband which is unjustified as compare to bandwidth usage charge on a daily basis.

I am rather disappointed and feel cheated, but naturally I am stuck, especially after having paid the initial connection charges of Rs 3000/. excluding NIC cost.

There are other broadband cable providers in this area, and I want to go in for TATA Broadband so as to get ride off “operation/maintanence” being charged by my Cable operator and at lower price as compared to sify broadband.

Awaiting for positive response and feedback for closure from sify only.